Lab Runners ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and mobile services. Please read this policy carefully to understand our practices regarding your information.

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1. Information We Collect

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We may collect personal information in various ways, including when you:

• Book an appointment or request services

• Complete a consent or intake form

• Contact us via phone, email, or our website

 

The types of information we may collect include:

• Personal Identification Information: Full name, date of birth, contact information (such as phone number, email address, and address), and other identifying information.

• Health and Medical Information: Details necessary to provide our services, including physician orders, test requests, medical history, and other related information.

• Payment Information: Payment method details (e.g., credit card information) when processing payments for services.

• Technical Information: Information collected when you visit our website, such as IP address, browser type, and browsing activity.

 

2. How We Use Your Information

 

We use your information to:

• Provide and manage our services, including mobile lab and phlebotomy services.

• Fulfill orders for lab tests and deliver results to you or designated healthcare providers.

• Process payments and manage billing.

• Respond to inquiries, requests, and provide customer support.

• Improve our services and personalize user experience.

• Comply with legal obligations, including health regulations, insurance claims, and reporting.

 

3. How We Share Your Information

 

We may share your information in the following circumstances:

• With Healthcare Providers: To provide accurate testing services and communicate results.

• With Service Providers: Such as payment processors, IT support, and data storage providers who perform services on our behalf.

• For Legal Purposes: To comply with laws, regulations, or court orders, or if necessary to protect our rights, property, or safety and that of others.

 

We do not sell or rent your personal information to third parties.

 

4. Data Security

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Lab Runners employs industry-standard measures to protect the confidentiality, integrity, and security of your personal information. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

5. Retention of Your Information

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We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. Health and medical information may be stored for an extended period to comply with healthcare regulations.

 

6. Your Rights and Choices

 

You may have certain rights regarding your personal information, such as:

• Access: Request access to your information.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of certain information, subject to legal requirements.

• Data Portability: Request transfer of your information to another party.

 

To exercise these rights, please contact us at [contact information].

 

7. Children’s Privacy

 

Our services are not directed to children under 13, and we do not knowingly collect or solicit personal information from anyone under 13 without verifiable parental consent. If we discover that we have collected information from a child under 13 without consent, we will promptly delete it.

 

8. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes by posting the new policy on our website and updating the effective date.

 

9. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.